FAQs

Gear

How does the The Drop MTB gear fit?

Our biking apparel is fairly true-to-size and shouldn’t require any up or down sizing.  Further information on the fit will be listed in the biking gear description or in the biking apparel product description.  

How should I wash my The Drop gear?

Our gear should be washed in cold water, on a gentle cycle, with like colors and hang-dried.  Each item will have a care instructions tag with exact information for each product.

Ordering

What type of payment methods does The Drop accept?

We accept all major credit cards Visa, Mastercard, American Express and Discover. We also provide Google Pay, Amazon Pay and PayPal options.

Is my payment information secure?

Yes, we utilize a secure payment gateway to protect all customer payment information.

Where does The Drop ship to?

The Drop ships internationally to all countries that USPS or FedEx services.  If you're unsure if we ship to your country, please contact us at info@thedropmtb.com

How long will it take to receive my order?

Most orders will ship within 48 hours of order placement.  Out of stock items will be shipped once restocked.  Shipping times depend on location and carrier used.  Please see individual carriers shipping times.

Returns/Exchanges

What if I need a different size?

If you have any questions please contact us via info@thedropmtb.com.

How do I return my gear?

If you have any questions please contact us via info@thedropmtb.com.

I want to be sponsored.  How do I become a part of The Drop team?

The Drop MTB is all about growing the brand by sponsoring like-minded rippers in the mountain bike community.  If you want to be considered for sponsorship, email us at info@thedropmtb.com tell us about yourself, what you do, what you stand for, where you want to go in your sport and include a video of your best edit.  If our stars align we’ll contact you about next steps.  At a minimum we’ll hook you up with some merch.

I want to carry The Drop products.  How do I get set up?

The Drop Mountain Biking( MTB) is all about growing our biking apparel and biking gear brand with other mountain bike and outdoor store retailers.  If you have an online store or brick and mortar retail store we’d love to discuss selling in your space.  For more information, email us at info@thedropmtb.com with information on your store or website.