Returns & Exchanges
Returns
The Drop MTB offers a 30 day return period from the time of purchase on all new items. All regular and sale priced items in their original packaging and in the same condition as you received them are eligible for refund, unless mark as nonrefundable. Once your return has been received, inspected and approved, we'll issue a refund back to your credit card or your original form of payment and send you a confirmation email. For standard returns, the buyer is responsible for shipping costs.
To begin the Return process, click the link below to generate a return shipping label.
Exchanges
To process an exchange, begin the return process as described above for the item(s) you want to return and purchase the correct item(s) that you want. This allows us to get your new item(s) shipped out right away, while the return item(s) are still in transit. Once your return item(s) have been received, inspected and approved, we'll issue a refund back to your credit card or your original form of payment and send you an email confirmation. For standard returns/exchanges, the buyer is responsible for shipping costs.
To begin the Return/Exchange process, click the link below to generate a return shipping label.
Great Customer Service and Reviews are essential for a small business. We understand that some circumstances are unique. If we made a mistake or your product was damaged in shipping, we’ll send you a prepaid shipping label for your return. Don't hesitate to contact us so we can help make things right and you can begin enjoying your new riding gear.